In plain terms. Footprint gives you a virtual business address in one or more cities, with someone on site to receive and handle your post. It is a correspondence and marketing address only. It is not a registered office and cannot be used for company incorporation, tax or VAT registration, or opening a bank account. You must pass identity (KYC) and anti-money-laundering (AML) checks before any address goes live.
1. Who we are and what this agreement covers
These Terms are a contract between you (the "Customer", "you") and Goods on Demand B.V., a private limited company registered in the Netherlands under Chamber of Commerce number 70188939, trading as OnDemand International ("we", "us", "our"). They govern your purchase and use of the Footprint virtual address service (the "Service") through alalem.ai and any related dashboard, app or portal. By creating an account or paying for a plan you accept these Terms, the Postal Terms and the Privacy Policy, which together form the whole agreement.
2. What the Service is
- A street address in each city included in your plan, in premises we or our local operating partner hold under contract, with a box or suite number assigned to you.
- Receipt of incoming post addressed to you at that address by a named person on site.
- A digital mailbox in which the exterior of each item is photographed on the working day it arrives, and from which you can instruct us to open and scan, forward, hold or securely destroy items, as set out in the Postal Terms.
- The right to display the address on your website, invoices, proposals, email signature, business cards and marketing material as a business correspondence address.
3. What the Service is not
Every address provided under the Service is a virtual, non-registered correspondence address. You agree that you will not use, present or describe any Footprint address as, or for:
- a registered office, registered agent address, principal place of business, or the address of a branch, subsidiary or permanent establishment;
- company incorporation, company registration or any filing with a company registry;
- tax registration, VAT registration, payroll registration, or any filing with a tax authority;
- opening or maintaining a bank, payment, or e-money account, or any other identity verification or KYC process run by a third party;
- a Google Business Profile or similar map listing;
- a personal residential address, or for immigration, licensing or regulatory applications;
- concealing a taxable presence, ownership, or the true location of a business.
If you need any of these, you need a legal entity and a registered office in that jurisdiction. Our incorporation practice can provide this as a separate, separately priced service; contact us and we will tell you honestly whether you need it.
4. Eligibility, KYC and AML
The Service is available to businesses and to individuals acting in the course of a business. Before any address is activated we carry out identity and anti-money-laundering checks in line with Dutch and local law and the requirements of our operating partners in each city. You agree to provide, promptly and truthfully:
- government-issued photo identification for each individual who will use the address;
- proof of your current residential or business address;
- company registration documents and details of beneficial owners, where you are acting for a company;
- any further document reasonably required by us, an operating partner, a postal authority or a regulator, including local postal forms where a city requires them.
We may use third-party verification providers. We may refuse, suspend or close an account, without giving reasons, where checks are not passed, cannot be completed, or reveal risk we are not prepared to accept. Where we refuse before activation you will be refunded in full. Activation of your addresses takes place within 24 hours of verification clearing; the verification itself depends on how quickly you supply documents and normally completes the same working day.
5. Acceptable use
You may not use the Service for any unlawful purpose, or to receive or handle items that are illegal, hazardous, perishable, or that require a licence to send, hold or receive. You may not use an address for an activity that is regulated in that jurisdiction without holding the required authorisation. You may not permit anyone not named on your account to use the address. We may cooperate with law enforcement, postal authorities and regulators, and may open items where we are required by law to do so.
6. Plans, fees and billing
- Plans are priced per month and billed annually in advance in US dollars, exclusive of any applicable VAT or sales tax.
- Each plan includes the cities listed at the time of purchase. Where a plan states that further cities will be added as they open, those cities are included at no extra charge from the day they go live.
- Per-item handling charges (open and scan, forwarding, storage beyond the free period) are listed in the Postal Terms and are charged only when you request the relevant action. Postage is passed through at cost.
- Your plan renews automatically at the end of each annual term at the then-current price unless you cancel before the renewal date. We will notify you by email at least 30 days before renewal.
- We may change prices for future terms with 30 days' notice. Price changes never apply mid-term.
7. Refunds and cancellation
- 30-day full refund. You may cancel within 30 days of your first payment for any reason and receive a full refund of the plan fee, less any per-item handling or postage charges you have already requested.
- After 30 days you may cancel at any time; the Service continues to the end of the paid term and no further charges are made. Plan fees for the remainder of the term are not refunded.
- On termination you must stop using the address immediately, remove it from your website and materials, and instruct us within 14 days whether to forward or destroy any items still held. Items uninstructed after 30 days are securely destroyed.
8. Suspension and termination by us
We may suspend or terminate the Service immediately where you breach sections 3, 4 or 5, where an operating partner or authority requires it, where a payment fails and is not remedied within 14 days, or where a location closes. If we terminate for location closure we will offer a replacement city or a pro-rata refund. If we terminate for your breach no refund is due.
9. Changes to locations
Addresses depend on premises held under contract with third parties. Where a building becomes unavailable we will give you as much notice as we can, provide a replacement address in the same city where possible, and forward post received at the old address for at least 60 days.
10. Our liability
We provide the Service with reasonable skill and care. We are not liable for loss of profit, business, contracts or goodwill, or any indirect or consequential loss. Our total liability to you in any twelve-month period is limited to the plan fees paid by you in that period. Nothing in these Terms limits liability for death, personal injury, fraud, or anything that cannot be limited by law. We are not responsible for the actions of postal services, couriers, or for items lost or delayed before they are received at the premises.
11. Your responsibilities and indemnity
You are responsible for how you use the address and for complying with the law in every jurisdiction where you display it. You will indemnify us and our operating partners against claims, penalties and costs arising from your breach of sections 3, 4 or 5.
12. Data protection
We process your personal data as described in the Privacy Policy. Where you are a company, you confirm that individuals whose data you provide have been informed of that processing.
13. Changes to these Terms
We may update these Terms. Material changes will be notified by email at least 30 days before they take effect and will apply from your next renewal. If you do not accept a change you may cancel before it takes effect and we will refund the unused portion of your term.
14. Governing law and disputes
These Terms are governed by the laws of the Netherlands. The courts of Amsterdam have exclusive jurisdiction, without prejudice to any mandatory consumer rights you may have where you are acting as a consumer. Before starting proceedings both parties agree to try to resolve the dispute by writing to the other and allowing 30 days for a response.
15. Contact
Questions about these Terms: hello@alalem.ai.